SHIPPING & RETURNS

Shipping & Return Policy

We offer Free Shipping for domestic orders via USPS. We currently do not ship internationally - please note that signature confirmation may be required for orders over $150. Orders are shipped from New York, United States.

Returns are allowed within 2 weeks of the delivery date. To learn more, check our Returns and Exchanges guide available on this page.

Thank you for shopping with Eliane Aguiar and please reach out to our customer service team if you have any further questions.

STEP I.

If subsequent to the delivery you feel you didn't love the product, contact us at info@elianeaguiar.com to request a return, with "Subject: Return". Once received, you'll be sent a link to our Returns form.

STEP II.

Once we've received your request, we'll notify you with the return address.
Please, consider using a carrier that provides a tracking number and/or purchasing shipping insurance.

Eliane Aguiar is not responsible for the loss of garments being returned; nor the locating of stolen packages once they have been delivered.

STEP III.

Products must be unworn, unwashed, and with tags attached within 14 days of delivery date. All delivery costs and handling fees incurred for returning the item will be responsible by the customer.

Please, be mindful of makeup or deodorant rubbing off against the garment; perfume or other scents. If products are not in resalable condition, the return will be denied, and the item, returned to the customer.

Eliane Aguiar reserves the right to reject any returns based on the condition of the returned item.